On May 27, guest speaker
Max Ball, Principal Analyst at
Forrester, joins NiCE to share his take on where the market is headed, walk through the criteria and methodology of
The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026, and answer your questions live. Get direct access to the analyst behind the Forrester Wave™ on conversational AI.
Date & Time: Wednesday, May 27 at 11:00 AM ET
You’ll walk away ready to:
- Understand the key trends driving the shift from AI experimentation to AI accountability
- See what separates production-ready platforms from early-stage experiments
- Learn how agentic AI is reshaping customer service at enterprise scale
- Apply Forrester’s findings to your 2026 CX and AI strategy
Speakers:
Guest speaker
Max Ball, Principal Analyst at Forrester
Thys Waanders, VP of AI Transformation at NiCE
Even if you can’t join us live,
be sure to register, and we’ll send you the replay to watch anytime.
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