We wanted to share a recent industry update that may be relevant to your AI and customer experience strategy.
NiCE Cognigy has been named a Leader in The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026.
In this evaluation, NiCE Cognigy was:
Ranked highest in the Strategy Category
Given above-average customer feedback among evaluated vendors
For organizations building and scaling AI-driven customer interactions, the report offers a useful view into how top platforms are evolving — particularly around agent-based architectures, orchestration, and production deployment.
Read the report
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
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