ICYMI: NiCE Cognigy named a Leader in 2026 Analyst Evaluation

Partner with a Leader in The Forrester Wave™: Conversational AI Platforms for Customer Service

View in web browser   We wanted to share a recent industry update that may be relevant to your AI and customer experience strategy. NiCE Cognigy has been named a Leader in The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026. In this evaluation, NiCE Cognigy was: Ranked highest in the Strategy Category Given above-average customer feedback among evaluated vendors For organizations building and scaling AI-driven customer interactions, the report offers a useful view into how top platforms are evolving — particularly around agent-based architectures, orchestration, and production deployment.   Read the report   Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.   www.nice.com | Contact Us   NiCE is pleased to make available information on products and services that may be of interest to you in your organization or career. You have received this email as a service of NiCE, 221 River St, 10th floor, Hoboken, NJ 07030. Click here If you wish to unsubscribe from future NiCE emails.

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